Privacy Policy
Cam's Auto Solutions LLC
Last Updated: August 2026
Cam's Auto Solutions is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our business, including through our website, scheduling platforms, text messages, emails, and in-person services.
By using our services, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following information to provide automotive services:
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Name
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Phone number
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Email address
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Vehicle information (make, model, year, mileage)
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VIN (vehicle identification number)
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License plate information
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Service and maintenance history
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Diagnostic information
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Photos and/or videos of the vehicle
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Payment information
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Billing address if provided
How We Use Your Information
We use collected information for the following purposes:
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Scheduling and completing vehicle repairs and diagnostics
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Communicating appointment details and service updates
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Providing estimates, invoices, and receipts
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Keeping service records and maintenance history
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Improving our business operations and customer experience
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Internal recordkeeping and tax purposes
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Security and fraud prevention
Text Messaging & Marketing Communications
By providing your phone number, you consent to receive text messages related to your service appointment, including scheduling confirmations, service updates, and reminders. Message frequency varies based on your service activity. Message and data rates may apply.
We may also send occasional marketing messages, promotions, or service recommendations to your email or phone number. You may opt out of marketing texts at any time by replying “STOP,” and you may opt out of marketing emails by emailing us at cam@camsautosolutions.com. Opting out of marketing communications does not opt you out of appointment-related messages tied to services you've requested.
Shop Management Software
We use Tekmetric, a third-party shop management platform, to store vehicle information, service history, diagnostic notes, and invoicing records. Tekmetric processes this information on our behalf to help us manage appointments, estimates, and repair records. Tekmetric's handling of data within its platform is governed by its own privacy policy.
Payment Processing
We accept the following payment methods:
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Cash
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Zelle
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Debit/Credit Card
Some payments may be processed through third-party partners such as Square, Chase, or other financial providers. These platforms have their own Privacy Policies, which may govern the handling of your payment information.
Sharing of Information
We do not sell customer information to outside parties.
We may share information only when necessary to:
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Process payment transactions
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Support service and recordkeeping through platforms such as Tekmetric
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Comply with legal requirements
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Protect our business or customers from fraud or harm
Data Retention
We retain customer, vehicle, and service records for as long as reasonably necessary to provide services and meet our business obligations.
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Invoices, estimates, and service documentation: retained for at least four (4) years to comply with tax recordkeeping and warranty-related purposes.
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Text message communications: not retained beyond one (1) year.
Some records may be kept longer where required by law or where retained by third-party platforms (such as Tekmetric or our payment processors) under their own policies.
Data Storage & Security
We take reasonable physical, electronic, and managerial precautions to protect your information from unauthorized access, misuse, or disclosure. While no system can guarantee complete security, we follow standard industry practices to safeguard customer data.
Customer Privacy Rights
You have the right to:
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Request a copy of the information we hold about you
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Request corrections to inaccurate information
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Request deletion of your information, except where we are required to retain records for tax, warranty, or other legal purposes
Children's Privacy
Our services are not directed to children under 18, and we do not knowingly collect information from minors.
Updates to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date above reflects the most recent revision. Continued use of our services after changes means you accept the updated policy.
Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:
Cam's Auto Solutions LLC, a Texas limited liability company
Cameron Walker
Austin, TX